Telecommunications operators increasingly manage networks built from multiple equipment manufacturers, technologies, and generations of infrastructure. MultiVendor Support Solutions provides a single support framework capable of supporting diverse network environments without the cost, complexity, or limitations of managing multiple OEM contracts.
MultiVendor Support Solutions is an independent telecommunications support provider delivering OEM-level technical expertise across multi-vendor network environments. Through SLA-driven remote support services, the company enables operators, service providers, enterprises, and managed service organisations to reduce operational costs, improve service continuity, and gain access to highly experienced telecom engineers without the constraints of traditional OEM support models.
Modern telecommunications networks are increasingly complex, often comprising equipment and technologies from multiple vendors. Traditional OEM support contracts can create operational silos, multiple escalation paths, and unnecessary cost.
MultiVendor Support Solutions was established to provide a smarter alternative.
Our approach delivers a single point of technical expertise across multi-vendor environments, helping operators resolve faults faster, optimise network performance, and maintain service continuity through flexible support agreements tailored to operational requirements.
Our Mission
To provide world-class, multi-vendor telecommunications support services that help operators maximise network availability, reduce support costs, and simplify vendor management.
Our Vision
To become the leading independent global provider of multi-vendor telecommunications technical support and operational expertise.
The Independent Support Advantage
Fault Escalation Path
MultiVendor Support: Single L2/L3 engineering bridge across all network layers
Cross-Vendor Interoperability
MultiVendor Support: End-to-end ownership across RAN, Core, IP & Optical boundaries
Annual Support OPEX
MultiVendor Support: 30% – 50% typical savings under a consolidated SLA
Telecommunications operators increasingly manage networks built from multiple equipment manufacturers, technologies, and generations of infrastructure. MultiVendor Support Solutions provides a single support framework capable of supporting diverse network environments without the cost, complexity, or limitations of managing multiple OEM contracts.
RAN · Core · IP & Optical
End-to-end L2/L3 remote engineering across Nokia AirScale radio access, Cloud Mobile Gateway core, 7750 Service Routers, and 1830 Photonic Service Switch platforms.
RAN · 5G Core · Microwave
Comprehensive technical assistance for Ericsson Radio System (ERS), Baseband 6630/6648, Dual-Mode 5G Core, MINI-LINK microwave backhaul, and ENM management.
SingleRAN · Optical · Core IP
Independent L2/L3 operational support for Huawei SingleRAN BBU3900/5900, 5G AAU, OptiX OSN DWDM transport, and NetEngine carrier routing infrastructure.
UniRAN · Core · Optical
Dedicated remote diagnostics, configuration management, and fault isolation across ZTE UniRAN base stations, ZXONE optical transport, and Common Core networks.
5G Massive MIMO · vRAN · Core
Specialist operational support for next-generation Samsung 5G Massive MIMO radios, virtualized RAN (vRAN 3.0), and cloud-native 5G Core deployments.
IP/MPLS Core · Packet Core · Optical
Carrier-grade IP/MPLS backbone, mobile backhaul, Routed Optical Networking, and Cisco Ultra Packet Core engineering support without SmartNet complexity.
MX Routing · PTX Core · Automation
Deep Junos OS and Junos Evolved technical support across MX Series universal edge routers, PTX packet transport cores, and ACX metro aggregation.
Cloud-Native IMS · Open vRAN · Core
Specialized cloud-native telecom support for Mavenir virtualized IMS, VoLTE/VoNR application servers, OpenBeam radios, and Converged Packet Core.
O-RAN Split 7.2x · RIC · Multi-Vendor
Neutral single-point integration and fault ownership across disaggregated O-RU, O-DU, O-CU, and SMO/RIC layers from multiple technology partners.
LTE-A Pro · 5G NSA/SA · Private Networks
Holistic network-wide operational support covering 4G LTE-Advanced, 5G Non-Standalone (NSA), 5G Standalone (SA), Network Slicing, and Enterprise Private 5G.
Support across a broad range of telecom technologies and OEM platforms through a single trusted partner.
Eliminate inter-vendor finger-pointing across hybrid RAN, Core, and Optical transport boundaries with unified root-cause analysis.
Structured service delivery supported by clearly defined SLAs, escalation procedures, and performance reporting.
ITIL-aligned incident management, transparent P1–P4 severity matrices, and monthly executive service review reporting.
Access to skilled telecom specialists with extensive experience across RAN, Core, Transmission, IP, and Cloud Network technologies.
Direct escalation to senior L2 and L3 engineers with 12+ years average field and TAC experience on carrier-grade platforms.
Objective support services focused on customer outcomes rather than equipment sales.
Zero forced hardware refresh cycles or End-of-Support penalty markups. We help extend the productive life of existing network assets.
Rapid access to experienced engineers when operational issues arise.
Immediate remote bridge mobilization for Critical P1 outages, bypassing multi-layer OEM ticket queues.
European Regional Mobile Operator
Ericsson RAN · Nokia IP/MPLS · Huawei Optical DWDM
Transitioned L2/L3 remote technical support across 3,800 macro sites and regional optical rings to MultiVendor Support Solutions under a unified 15-minute P1 SLA.
“Replacing fragmented vendor ticket queues with a single engineering team that understands Ericsson radio, Nokia routing, and Huawei optical transport cut our critical incident resolution time in half.”
Multi-Country Wholesale & Fiber Carrier
Cisco ASR/NCS · Juniper MX/PTX · Nokia 1830 PSS
Implemented independent L3 IOS XR and Junos OS support, proactive software stability audits, and spare-part configuration validation across 140+ international PoPs.
“MultiVendor Support Solutions gave us objective engineering guidance and CCIE/JNCIE-grade troubleshooting without any commercial pressure to replace high-performing routing hardware.”
Enterprise Private 5G & Critical Utility Network
Nokia AirScale · Mavenir Cloud Core · Open RAN Split 7.2x
Deployed a dedicated single-point L2/L3 escalation desk covering radio parameters, Kubernetes CNF core pods, and PTP phase synchronization.
“In a disaggregated Open RAN and cloud core environment, having one independent partner own the entire call flow from RU to UPF is essential for operational confidence.”
Visit our dedicated Contact Us page to submit a technical support request, scope an SLA-backed maintenance contract, schedule an L3 engineer consultation, or submit an RFP.